Welcome to Arteva Luxe’s Help & FAQs page. Below, you'll find answers to commonly asked questions about our products, orders, shipping, and more. If you need further assistance, feel free to contact us.
Arteva Luxe is a premium brand specializing in authentic Egyptian papyrus artwork, handcrafted by skilled artisans. Our collection features unique and historical designs that add elegance to any space.
Yes! Our papyrus artworks are made using traditional Egyptian techniques, ensuring authenticity and high quality.
Yes, we offer personalized artwork services. Contact us with your request, and our team will work with you to create a custom piece.
Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
If your order hasn’t been processed or shipped, you may request modifications or cancellations by contacting us as soon as possible.
We offer worldwide shipping. Delivery times and costs may vary based on your location.
Once your order is shipped, you’ll receive a confirmation email with a tracking number.
If your order is delayed beyond the estimated delivery date, please contact us, and we will assist in tracking your package.
We accept returns within 30 days of purchase if the item is unused and in its original condition. Please visit our Returns & Refund Policy page for more details.
Email us at support@artevaluxe.com with your order details, and we will guide you through the process.
Once we receive and inspect your returned item, refunds are processed within 5-7 business days.