At Arteva Luxe, we are committed to ensuring your satisfaction with our unique Egyptian papyrus artworks. If, for any reason, you are not entirely satisfied with your purchase, we're here to assist you.
Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Processing Time: If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted.
Further Assistance: If you've done all of this and still have not received your refund, please contact us at contact@company.com
Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@company.com and send your item to: 184 Main Rd E, St Albans, VIC 3021, Australia.
Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Non-Receipt: Depending on where you live, the time it may take for your exchanged product to reach you may vary. We cannot guarantee that we will receive your returned item, so consider using a trackable shipping service or purchasing shipping insurance.
Gift Items: If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If you have any questions about our Returns and Refunds Policy, please contact us: